Profile
About Me
One of my strongest advantages is the combination of technical support, a structured systems mindset, and automation. I can not only resolve incidents and maintain service stability, but also build tools that reduce team workload and save time.
I put a strong focus on security, diagnostics, documentation, and fast adaptation to new technologies. My humanities education strengthened my documentation skills, while my experience in the Armed Forces of Ukraine built independence, responsibility, and discipline.
Key strengths
- Automation of routine processes with Python and Telegram bots
- Helpdesk and internal support at L2/L3 level
- Incident monitoring, Splunk, JIRA, and baseline security research
- Network diagnostics, TCP/IP, OSI model, Windows, and Linux/Unix
- Documentation, communication, critical thinking, and fast learning
Career path
Work Experience
Vulnerability Monitoring Specialist
sec.one
- Optimized Splunk dashboards and reduced average incident detection time by 10%.
- Managed the lifecycle of tasks and vulnerabilities in JIRA, helping the team close risks on time.
- Conducted web application security research based on OWASP Top 10.
Technical Support Specialist / IT Specialist
Kaipa Pro Service
- Designed, developed, and maintained a Python bot to automate support chat workload monitoring.
- Saved the company about 60 person-days per month and improved team efficiency by 30%.
- Provided L2/L3 helpdesk support for 400+ B2B clients.
- Worked with MS SQL, SQLite, and support of internal applications built on C# Razor.
Network Engineer
EKTA LLC
- Configured and maintained communication networks to ensure stable service for business clients.
- Diagnosed connectivity issues, network equipment faults, and service interaction problems.
Service and Records Management
Armed Forces of Ukraine
- Managed documentation and records for a unit of 100+ people.
- Improved internal record-keeping and strengthened accuracy, self-organization, and responsibility.
Stack and competencies
Skills
Infrastructure and support
Automation and backend
Databases, data, and integrations
Security, DevOps, and monitoring
Frontend and tooling
AI / RAG and architecture
Practical implementation
Projects
Internal product
Python • Telegram Bot • SQLite • Dashboards
Support Team Workload Automation System
Designed an internal Telegram bot to track workload in support chats, collect operational signals, and simplify team coordination.
- Automated routine manual actions and made team workload more transparent in real time.
- Improved team efficiency by 30% and delivered noticeable monthly time savings for the company.
- Built on Python, asynchronous architecture, SQLite, and a modular component approach.
Education and Certifications
Faculty of Philology, Journalism, Proofreading, and Editing • 2017 — 2025
05.2024 Completed full course
03.06.2024 — 10.10.2024 • completed 2 out of 3 modules.
Ukrainian — native • English — A2 (Pre-Intermediate), actively improving toward B1.
Contact